“It is nice to know there are still some people out there who want to help, the throw it away society isn't always right.

Great service from a friendly person still wins. Many Thanks"

Steve G 

 "The service from KP Spares was excellent, the man went out of his way to help me. 

Would recommend to anyone and will definitely be using again on the future"
Tony N - London 

 Replacement parts for a Vendetta 1003 10/35 Spinning rod

“Received the part this morning. Thank you so much for your help.

The gentleman I spoke to was friendly, polite and very professional. Can't praise him highly enough. Fantastic customer service"

Wayne T - Durham

Spare part for your JRC Contact Recliner Chair

“Part has just arrived. Thanks once again for great service"

Pete K – Isle of Wight

Hi Kev, just a quick email to thanks again for sorting out our customers problem with his JRC bivvy.

Its reassuring to know that there’s someone at the end of a phone who can help when things go wrong !!

Keep up the good work mate.

Tom  at Fosters of Birmingham - www.fostersofbirmingham.co.uk

Replacement parts for a JRC Contact bivvy

“Thank you very much for sorting this problem out for me. What a great and fantastic service you have given me!

Well done and thank you very much, just wish more companies were as good as yours! :-)"

Sarah B – Bedfordshire

 Replacement tip for a Shakespeare Agility XPS 8WT

“You are an absolute lifesaver! Thanks again for your outstanding products and customer support that is second-to-none"

Stewart Yates - Assynt Fly Fishing - www.assyntflyfishing.com  

Replacement JRC tension poles

“Thank you for excellent and prompt service" - Alan S

JRC XLR rod replacement

“I just wanted to express my thanks for your excellent service in replacing my faulty rod. It is very much appreciated"

Simon S – Hampshire

Mid section for a fly rod

“Kevin, Thank you for the fly rod replacement mid section, which broke yesterday, it arrived this morning.

I am very impressed with your service 18 hours from ordering to delivery.

No fishing days lost, no extra cost! First class"  

Dr Barry S

Gear switch for an outboard motor

“Many thanks for your help, identifying my problem over the phone and sending the Shakespeare gear switch.

Good advice too about photographing the "innards" before replacing. Motor working again. Great service"

Stuart A

 Heavy duty groundsheet for a JRC STI II man bivvy

“Just to let you know that the ground sheet I ordered yesterday has come.

It's a pleasure dealing with people like yourself" Steve P

Rod spares for a charity for young people in Birmingham 

“I would just like to thank you for the rod spares that you provided for us via Fosters of Birmingham. 

We are extremely grateful and, with yours and others support, we are able to survive and prosper" 

Ray Kelly – Founding Director of Big Bang Prospects  

Replacement bivvy bag for a TX2G bivvy

“I recently contacted JRC regarding a Bivvy Bag for the TX2G. I would like to say thank you to them for contacting KP Spares who were able to send me a replacement Bivvy Bag for the TX2G. The replacement bag is perfect!

The level of customer service the company has demonstrated is admirable and for my future fishing related purchases I will resource JRC products whenever I can and encourage all of my fishing friends to do so as well.

Thank you once again" Jason L - Bexley, Kent

 Oracle XT rod section

“Great service, will recommend you" Colin C

  Spares for a JRC Bedchair 

“I just wanted to say massive thank you for your assistance.
This is customer service at its best. If only every company was like this to deal with” 

Steve P - Stockport

Tip for a Shakespeare Mach 3 rod

“Just a wee email to say thanks for sending the replacement tip for my Mach 3 rod.

Great service, very much appreciated, and hopefully I'll be on the bank this weekend"

Colin M – Johnstone

Replacement pole for your JRC STI X-Lite

“Received today, thanks for a very pleasant and reliable service once again"

Jamie P – Skegness

Tip section for a Shakespeare Agility Travel Beach rod

“New rod tip received.
Adrian W – Surrey 

Replacement leg and lock pin for a JRC Cocoon Bedchair

“Just received my parts for my bedchair. Well happy. Thank you for your prompt and great service.

Will pass you details on if anyone I know needs parts. Thank you" Paul D 

Replacement rod tube 

"I would just like to say a big thank you for the help I received ref a missing rod tube. I contacted Kevin at KP Spares, his customer service has been fantastic from start to finish and I will certainly be recommending him to all my fishing buddies, so once again thank you and can you pass on my gratitude to Kevin"

Dave Atkinson - Golden Arrow Marine - Southampton - www.goldenarrow.co.uk 

Replacement mud foot for a Terry Hearn Cocoon Bedchair 

“Spare parts arrived this morning. Excellent service. I shall certainly speak to you again the next time I break something!

Richard – SKB Fly Fishing - www.fishskb.co.uk

Replacement poles for a JRC X-Lite Bivvy

“I am absolutely delighted that KP Spares are able to help me out with a new frame, and please accept my gratitude for doing this.

This action restores my faith in JRC as a company that cares about quality and service to the customer.

Can’t wait to get on the River again!"

Nick S – Bridgwater

Butt section for a Shakespeare Expedition XT rod

“New butt section received and I'm up and running to fish next week. Many many thanks indeed.

Very impressed but not too surprised by your excellent service"

Peter E

Spare part for a JRC landing net

“Received your item in good time. I fitted it and used it last weekend and it works great. Really happy with your service and would recommend to anyone! Should I need spares again, then I know where to come"

Ryan G

Spares for an Easy Rider Barrow

“Thanks ever so much.. you’re a legend! Truly grateful" - Ben H

Replacement bag for a JRC 60” Oval brolly

"I would just like to say thank you for the way you dealt with the replacement bag, and what a first class service you offer.Thank you very much"

 Steve L – Bournemouth

“Thank you for all your help, I’ve got to say that you've been 1st class and that's appreciated....Thanks" - Dean F

Spares for a JRC Europod

“Kevin, I have received the correct part and fitted it. Thanks for your excellent service"

Eddie – Essex

Top section for a Shakespeare Mach 3 XT 12 Pellet Waggler Rod

“I just wanted to let you know that we have received the replacement end for the fishing rod and it arrived in one piece and is perfect.

Thank you once again for your excellent service and for resolving the issue for me. 

 I am very impressed with the quick and efficient service and the way in which my concern has been handled. Much appreciated!"

Jonathan - Leeds

 Legs for a JRC X-Lite Europod

“I just wanted to drop you a quick e-mail to say thanks.

Everything came through absolutely fine so cheers for providing a top level of service, it is much appreciated”

Alex M

“Thank you very much this fits a treat, great service and friendly bunch of guys very much appreciated.

I will be recommending you to my carping pals. Tony C” 

Replacement middle section for a ABU Enticer Pro 13’ float rod

“Thanks, I've received the new middle section you sent.

May I say, that it's been a joy to deal with a company like yours, I'm only sorry you don't give lessons on 'how to deal with problems' to the other companies out there"   

Arthur B – Bristol”

Replacement butt section for a Shakespeare 15' Salt XL Long Surf rod

“New section just received and found to be in perfect condition in the plastic tube and rod bag.

Many thanks for your assistance and I will be telling my fishing friends of how you couldn’t have been any more helpful with my problem"

Chris B – Weston-Super-Mare 

Replacement butt section for a ABU Suveran pro boat 30-50lb

“The butt arrived today and fits a treat. I’m very pleased!!  I’d like to thank you again for your swift service (rare today)"

Barry S - Southampton

Replacement chair legs

“The new legs have arrived today and work fine, thank you very much for your first class service and help in this matter"

Douglas W

Replacement seat for a JRC Cocoon chair

“Chair cover arrived today as you said. Second purchase, same great service. Many thanks"

Jimmy - Liverpool

Replacement tension bars for a JRC Continental bivvy

“Thank you for the tension bars, look good. Happy customer"

Paul T - Dorset

Spare legs for a JRC X-Lite Europod

I just wanted to drop you a quick e-mail to say thanks.

Everything came through absolutely fine so cheers for providing a top level of service, it is much appreciated”
Alex M

A replacement back for a Shakespeare Directors Chair

Lost on the way home from the shops..... 

“Dear Kevin,

The back for the Directors chair arrived today.

Henry has already written to you but I also wanted to thank you for helping us to salvage what was a dreadfully sad situation...Henry had been so thrilled when he bought the chair only to come crashing down 10 mins later when we spotted the back had dropped off.  We retraced our steps over and over but couldn't find it...

Your kindness has really touched us in what can seem a very miserable and unhelpful world at times like this, so from the bottom of my heart, thank you very much indeed.  I have also written to Shakespeare and thanked them for their part in giving this story a happy ending.

What a story we have to tell his Dad when he returns from his tour of duty and gets the chair for Xmas.

Warmest regards


It's comments, emails and feedback like these that make our day....... Thank you all !

If you would like to share your feedback of our service please email to [email protected]

Many thanks